The application code that provides the new function to customers calls the Common customer Data Service.

向客户提供新功能的应用程序代码，称为公共客户数据服务。

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In this scenario, the Component Developer could code the mediation for the Common Customer Data Service.

在此场景中，组件开发人员可以为公共客户数据服务编写中介代码。

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Telemarketers work from a script with responses to common customer objections (called "soft no's" in the industry).

电话营销员都采用一个脚本来对付客户通常做出的拒绝(行话叫“软拒绝”)。

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As we left it, CRM eventually went from enabling a team of people across a company to document, interact and share their knowledge about each customer, to essentially favor data collection about customers to find common cross-customer issues and forecast planning.

FORBES: Bringing back the 'R' in Customer Relationship Management

Both approaches have their pros and cons, but they share the common goal of creating customer engagement.

FORBES: Google Glasses And Other Prescriptions for Consumer Engagement

Although paying attention to the customer is common sense, unfortunately common sense is less and less common.

FORBES: The CMO Is Dead